At Edge Design Center, we stand by the quality of our products. However, due to the nature of our tools and hygiene standards, we do not offer refunds. Exchanges or store credit will only be issued for items that arrive defective or damaged.
Damaged or Defective Items
If your item is defective or damaged upon arrival, please contact us within 15 days of receipt.
To begin the process:
Email us at info@edgedesignctr.com with:
We’ll review your request and provide instructions for return or exchange if eligible.
Return Conditions
Approved returns must meet the following:
Exchange or Store Credit Only
If your return is approved:
We do not issue refunds under any circumstances.
SHIPPING TERMS FOR HAIR SHEARS
In-Stock Items: Typically ship within 1 week via standard shipping.
Ordered Items: Expected to arrive in the U.S. within 3-4 weeks, followed by standard shipping to your location.
Tracking: A tracking number will be provided once your shears are prepared for shipment.
1. Luxe Guard
Cost: $20 +tax
Duration: 12 months
Coverage: Free hardware replacement (screws, bumpers, etc.) + 1 free sharpening
2. Premier Edge
Cost: $50 +tax
Duration: 24 months
Coverage: Free hardware replacement + 2 free sharpenings + 20% off additional sharpenings
3. Opulent Shield
Cost: $100 +tax
Duration: 36 months
Coverage: Free hardware replacement + 3 free sharpenings + 20% off additional sharpenings + 10% off replacement shears
4. Shear Eternité
Cost: $150
Duration: Lifetime of the shears
Coverage: Full shear replacement if damaged + free lifetime sharpening
This insurance plan provides coverage for your hair shears, offering a free replacement of the mechanics (screws, bumpers, etc.) and one-time free sharpening service in case of damage or wear and tear.
Coverage Details:
1. Hardware Replacement: If your hair shears become damaged or broken due to accidental causes, we will replace essential hardware components (screws, bumpers, etc.) free of charge. This coverage applies for the duration of your selected plan.
2. Sharpening Service: We understand the importance of sharp hair shears for professional hair stylists. This service is available from the date of policy purchase.
· Plans 1, 2, and 3 include one free sharpening during the coverage period.
· Plan 4 (Shear Eternité) includes free lifetime sharpening (up to four times per year).
Coverage Exclusions:
1. Intentional damage or misuse of hair shears is not covered.
2. Damage caused by improper care, including dropping the shears, exposure to moisture, rust, or lack of maintenance, is not covered.
3. Loss or theft of hair shears is not covered.
How to Make a Claim:
1. Email info@edgedesignctr.com with your policy number, the details of the damage (attach photos for faster processing), or sharpening needs.
2. We will provide return instructions for your shears for replacement or sharpening.
3. Once we receive the shears, we will process the replacement or sharpening service.
Estimated Processing Time: 7-10 business days from the date we receive your shears for in stock items.
Thank you for choosing our hair shears insurance plan. We hope that it provides you with peace of mind and helps you to maintain your hair shears in excellent condition.
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